Are you experiencing issues with housing disrepair? If you are a tenant living in a rented property, your landlord will have agreed to repair certain aspects of your property set out in your “tenancy agreement.”

If you don’t have a tenancy agreement, such as a verbal agreement between you and your landlord, the law requires your landlord to perform basic repairs, including maintaining the structure and interior of your home.

What is housing disrepair?

Housing disrepair refers to a property’s poor condition due to a landlord’s failure to carry out necessary repairs. Common examples include:

  • Damp and mould: On-going moisture problems that can affect health.
  • Leaks and water damage: Unrepaired plumbing, roof, or structural leaks.
  • Faulty heating or electrics: Broken boilers, unsafe wiring, or lack of heating.
  • Structural issues: Cracked walls, unstable floors, or roof damage.
  • Pest infestations: Rodents or insects due to poor maintenance.
  • Broken fixtures: Faulty windows, doors, or locks that compromise security.

It doesn’t make a difference whether you are leasing from:

  • A private landlord
  • Local council
  • A social landlord

When you have told your landlord of the disrepair, your landlord must not unreasonably postpone doing the fixes. In the event that they don’t do the fixes within a sensible timeframe, then you have a potential case for disrepair against them.

Can You Make a Housing Disrepair Claim?

If you’ve encountered problems in a rented property and your landlord hasn’t resolved them despite your notification, you might be eligible for compensation by making use of our no win, no fee service. Your eligibility depends on factors such as:

  • The repairs in question fall under your landlord’s responsibility.
  • You have informed your landlord about the problems.
  • They have enough time to complete the repairs.
  • There is clear proof of the disrepair and any resulting damage.

If these conditions apply to your situation, we can assist you in building a strong claim and ensuring necessary repairs are completed. At Marley Solicitors, we prioritise your well-being by aiming to make your home safe and comfortable.

What Can a Housing Disrepair Claim Do for Tenants?

If your landlord has neglected essential repairs in your rented home, pursuing a housing disrepair claim can help you achieve two key outcomes, both of which can be included in the same case.

Compensation for Disrepair

You may be entitled to compensation, either through direct negotiations with your landlord or a legal ruling. This compensation primarily covers the distress and inconvenience of living in unsuitable conditions during the period of disrepair. Additionally, if the issue has impacted your health or damaged your belongings; for example, mould-related illnesses, heating failures, or water damage, you may be eligible for further compensation for pain, suffering, and loss of amenities (PSLA).

Claims can also be made if parts of the property become unusable for an extended period, such as a broken appliance, unsafe electrical wiring, or an unusable kitchen or bathroom.


Client testimonial – Housing disrepair claim

“I was dealing with housing disrepair and poor accommodation standards. Marley Solicitors was recommended to me by a friend after they had received amazing support from them.
I had the pleasure of speaking with Yasmin and having her help me for the entirety of the case. She was very informative and explained very well what was going on and what the next steps to take were going to be. In the end, she helped us receive substantial compensation from our housing association, more that we thought we were going to get.
They worked swiftly and effectively without delaying anything. I definitely recommend them to anyone having legal trouble. Thank you to Yasmin and her team!”
– Shene

Client testimonial – Housing association claim

“I fought with my housing association for two years to get work done to an acceptable standard.
Yasmin from Marley solicitors took my case and was relentless until all of the work was completed and I also received a cash payment from them.
Without her help I would still be fighting them to get the work done.
Thank you so much.”
– Lesley

Forcing Your Landlord to Carry Out Repairs

If your landlord continues to ignore the problem, a court can legally compel them to complete the necessary repairs. This may be done through an Order for Specific Performance or a Mandatory Injunction, both of which legally oblige the landlord to fix the issue or face penalties, including fines or imprisonment.

You might even be able to arrange the repairs yourself and deduct the cost from your future rent payments in certain circumstances.

Let us Help

In the event that you wish to seek a case against your landlord, please contact us to make an appointment, as we need to provide them with 21 days’ notice. Our expert team handles housing disrepair claims on a no-win, no-fee basis, helping tenants secure necessary repairs and compensation with no financial worry.

Use our online housing disrepair claim calculator

While online calculators can give you a general idea, they lack the precision of a solicitor’s evaluation. We calculate your housing disrepair claim for free and work to secure the highest possible compensation.

Housing disrepair compensation claim calculator

QUESTIONS? WE’RE HAPPY TO HELP…




    What type of claim are you making?


    5* RATED

    Scott Frazer profile picture
    Scott Frazer
    4 days ago
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    Involved in an accident on public transport, which got thrown out by an original solicitor. Yasmin at Marleys took the case on, and actually was successful in getting me compensation of which im massive grateful. Excellent communication throughout. Highly recommended.
    Barbara Butterworth profile picture
    Barbara Butterworth
    12 days ago
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    I would highly recommend Marley solicitors to anyone looking to get their will written. They provided a first class service from start to finish, combined with a lovely friendly approach that made the whole process completely stress free. Thank you
    Karl Leyland profile picture
    Karl Leyland
    40 days ago
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    I'd like to thankJasmin and Marley solicitors for their great communication, and expertise in personal injury, im very happy with the outcome of my claim and would highly recommend their services.
    James Mackie profile picture
    James Mackie
    107 days ago
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    You was absolutely amazing in helping me with my case and I could not have hoped for a better solicitor. I came in expecting to get a couple grand in injuries from a car crash and I left with £18,750. Absolutely brilliant service and I could not be more ecstatic about the results thank you for all the help and I will be referring everyone I know to you.
    Brenda Wright profile picture
    Brenda Wright
    243 days ago
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    Lesley, so professional and pleasant with it... nothing too much trouble. Given excellent advice re writing a Will. Very customer focused, will defo come back for any legal problems. Thank you Lesley and team. Brenda and Barry
    Vito Zambetta profile picture
    Vito Zambetta
    311 days ago
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    I would like to express my utmost satisfaction with the work carried out by my lawyer. From the very first meeting, she demonstrated exceptional competence, availability, and great attention to every detail of my case. She guided me with impeccable professionalism, always explaining everything clearly and reassuringly. Thanks to her expertise and dedication, my case was handled efficiently and with excellent results. I also truly appreciated her kindness and the ability to make me feel comfortable throughout the entire process. A true professional: precise, reliable, and always supportive. I highly recommend her to anyone looking for a serious and highly competent lawyer.
    Janet Wales profile picture
    Janet Wales
    346 days ago
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    We went on a personal recomendation. The service we had was so friendly upto date and no rush We would highly recommend marleys .advice and probate help was so easy. No pushy sell just good advice. Was so easy.😀🤩😚
    Hev Hynd profile picture
    Hev Hynd
    350 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Had my Will done by Lesley, she was fantastic! Talked me through it and was so helpful and knowledgeable. Definitely recommend! Thank you so much !
    Lesley Mcglynn profile picture
    Lesley Mcglynn
    410 days ago
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    Peter Blamlre profile picture
    Peter Blamlre
    506 days ago
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    I had an injury at a major Supermarket so I contacted several solicitors to make a claim for compensation. Most stated that the compensation I would receive would not be worth making a claim. Marley Solicitors stated the opposite and a claim was made. I was very surprised that I was offered more compensation than the claim put forward by Marley Solicitors. Yasmin was my Solicitor and she did a fantastic job, keeping me informed of the whole process putting me at ease. I would not hesitate to contact Marley Solicitors if I need there advice in the future Thanks for a job well done. Regards Peter.
    John Biggins profile picture
    John Biggins
    516 days ago
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    Yasmin was extremely helpful in all aspects, thank's for all your help
    Shene Isa profile picture
    Shene Isa
    543 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    I was dealing with housing disrepair and poor accommodation standards. Marley Solicitors was recommended to me by a friend after they had received amazing support from them. I had the pleasure of speaking with Yasmin and having her help me for the entirety of the case. She was very informative and explained very well what was going on and what the next steps to take were going to be. In the end, she helped us receive substantial compensation from our housing association, more that we thought we were going to get. They worked swiftly and effectively without delaying anything. I definitely recommend them to anyone having legal trouble. Thank you to Yasmin and her team!
    June Latham profile picture
    June Latham
    624 days ago
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    Caitlin Smith profile picture
    Caitlin Smith
    646 days ago
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    I was in a car crash 9 months ago and I went to Marley solicitors and Yasmin was my solicitor. She helped me and explained step by step what will happen and how to deal with everything. She was always there when I needed anything explained to me or any concerns. Would highly recommend, thank you for everything I really appreciate it.
    Carolyn Jardmore profile picture
    Carolyn Jardmore
    650 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Lesley and her team are brilliant, I have no hesitation in recommending Marley - I received the best expertise and service money could buy - and on that note very reasonable too.
    Peter Small profile picture
    Peter Small
    667 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Lovely and friendly solicitors, will go the extra mile for you I recommend then anytime they have your back covered
    gary blackburn profile picture
    gary blackburn
    690 days ago
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    A big thank you to Marley solicitors who helped and guided me through my insurance claim following a motorbike accident, Yasmin was very helpful throughout the process and negotiated a settlement figure which i was very happy with, i would recommend Marley solicitors if you need any help or information .
    Amy Hamilton profile picture
    Amy Hamilton
    753 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    I would highly recommend Marley's, the lovely lady I dealt with came to my house after being hit by a car, I lost teeth, broken shoulder and nose. Very professional and kept me up to date with everything that was happening. I received 20,000 compensation thankyou again for all your help with my matter. This will make a difference being able to replace my teeth, loss of earnings and any extra physio I will need to get my arm functioning. Thankyou again Marley's
    Stephen Fisher profile picture
    Stephen Fisher
    772 days ago
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    Took me a long time, Thinking I wouldn't get anywhere, But I went to see Yasmin at Marley Solicitors, Top Class professional service, Will certainly recommend! Steve, Leyland.
    Louise Hyde profile picture
    Louise Hyde
    781 days ago
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    I visited Marleys after I had an accident. Lesley was my first point of contact. Yasmin was then allocated to my file. I want to thank them both for the support and advice they have given me. I would highly recommend Marleys to anyone who requires such assistance. Thank you again. Louise
    Jason Summers profile picture
    Jason Summers
    844 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Would highly recommend Lesley Delaney of Marleys Solicitors. She worked tirelessly on my claim for HAVS and I was extremely happy with my award. Thanks for your hard work Lesley, it is very much appreciated!
    Pat Garth profile picture
    Pat Garth
    856 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    We recently completed our Wills with Lesley at Marley Solicitors. We thought it might be a daunting experience but Lesley explained everything in great detail and put us at ease throughout the whole process. Thank you - Pat & Will
    Colin Ferguson profile picture
    Colin Ferguson
    866 days ago
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    We would not hesitate to recommend Lesley Delaney, of Marley Solicitors, to anyone looking for a local solicitor to advise them on preparing their will and associated documentation. Lesley offers an efficient, professional and friendly service. She provided my wife and me with clear and easily understandable explanations of the whole process.
    elizabeth shaw profile picture
    elizabeth shaw
    866 days ago
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    I finally got round to doing my will , ,something i have kept putting off.I went to Marleys in Bamber Bridge .I was immediately put at ease, given lots of good advice and help,Something I had been dreading was so easily and pleasantly dealt with.I can thoroughly recomend this firm.
    Karol Toporek profile picture
    Karol Toporek
    867 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Fantastic service, time consuming for solicitor but case settled positive. Very professional at every stage. I would definetely recommend ;)
    charles hoggc profile picture
    charles hoggc
    902 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    I would like to thank Lesley Delaney from marley solicitors for all her help in getting me the best outcome for my medical negligence claim. I can't thank her enough for all the help I have received from Marley Solicitors. Thank you once again. A very Happy customer. Mr Charles hogg.
    MrNewworlddetective profile picture
    MrNewworlddetective
    927 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    We highly recommend Marley Solicitors. Lesley is very approachable, personable and thorough. She has a comfortable office and it was good to conduct our business in such a relaxing yet professional way. Many thanks. Mr and Mrs Gray
    Ruth Pennington profile picture
    Ruth Pennington
    990 days ago
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    Would highly recommend Marleys Solicitors.We made our Wills and Lesley was thorough, professional and explained everything to us in a comprehensive manner. Would definitely recommend Lesley at Marleys Solicitors
    Christopher Ryan profile picture
    Christopher Ryan
    990 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Used marley solicitors for my white finger claim lesley was great and worked hard to get a great result thanks very much lesley 👍
    Martin Ashcroft profile picture
    Martin Ashcroft
    1019 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Very professional and lovely people and caring . And made life easy 👍👍
    Kathryn Edge profile picture
    Kathryn Edge
    1026 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Brilliant service, used Lesley to make my Will, lovely lady. Would definitely use them again.
    Cate Martin profile picture
    Cate Martin
    1044 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    We were recommended by many happy neighbours to Marley’s and they were brilliant. Lesley advised us on and prepared mirror wills, and helped me with other documentation earlier in the year when she fitted me in with short notice. Thanks to everyone at Marley’s!
    Nicola Cox profile picture
    Nicola Cox
    1067 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Amazing service from Lesley. Been putting off wills for ages, wish we had gone sooner. Lesley made the process easy for us. She was very quick to respond to our questions and put us at ease. It is great having a local solicitor and peace of mind for our family, that the support is there if required. Thank you!
    Mark I'Anson profile picture
    Mark I'Anson
    1070 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Lesley provided a great Service and explained everything thoroughly. I would definitely recommend her.
    Heather Livesey profile picture
    Heather Livesey
    1095 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    We used Lesley's service to draw up new wills and other legal documents. All carefully explained and carefully prepared.
    Elsie Ball profile picture
    Elsie Ball
    1142 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Very satisfied with the efficient and friendly service. Highly recommended
    Gann Deber profile picture
    Gann Deber
    1144 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    I used Marley's to write my will. What an excellent service they provided. They wrote the will for a gift to be left to charity. Made the process simple and easy, on time, friendly an overall excellent service. I have found my go to solicitors now.
    Kate Trafford profile picture
    Kate Trafford
    1150 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    I made an appointment with Lesley at marleys and she stayed open late to accommodate us because of our working hours. I was getting married and needed some paperwork authorizing. Lesley made us feel at ease and everything was done quickly and efficiently. We also needed a 2nd lot of paperwork doing and she squeezed us in on the same day to sort that for us aswell because it needed to be sent off asap. I will be making another appointment to be sorting out our will's with her in due course.
    Ngozi Gemma Ijanboh profile picture
    Ngozi Gemma Ijanboh
    1168 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    The disrepair in our Brent Council property had been an utter nightmare for years! Thank you Yasmin for giving us our lives back.
    Andy Lever profile picture
    Andy Lever
    1180 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    I used Marleys for a will after they were recommended by neighbours. They didn’t disappoint and Lesley explained everything I needed to know. After the first appointment everything was completed within a week. A top class service all round made all the more enjoyable by Lesley, Yasmin and Teddy. I will definitely use them again.
    Adele Thompson profile picture
    Adele Thompson
    1190 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    We used Lesley to do our wills , upfront prices and very thorough . We liked the fact that everything was explained fully to us using terminology that we both understood ! Very friendly but yet professional service . Would definitely recommend using Marleys !!
    Stan Balecki profile picture
    Stan Balecki
    1252 days ago
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    Hello, I would like to thank you for your help in my case. Our battle for compensation lasted several years and was successful. If you need legal assistance, I recommend Marley Solicitors.

    (Translated by Google, see original)
    Angelika Rzepecka profile picture
    Angelika Rzepecka
    1314 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Karolina Rzepecka profile picture
    Karolina Rzepecka
    1314 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Tracy Thorpe profile picture
    Tracy Thorpe
    1317 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Lesley helped me after I suffered a personal injury. She was friendly and very professional. I was very happy with the final result and would recommend her services to anyone.
    Tracy Lewis profile picture
    Tracy Lewis
    1383 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Highly recommended if you need any legal representation, Yasmin is very friendly and knowledgeable and will do her upmost to help you. Thank you to all at Marleys xx
    Kieran Campbell profile picture
    Kieran Campbell
    1446 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Lesley is amazing and helped us out massively. great service provided by all involved and at a great price. Highly reccomend.
    Melissa Peter profile picture
    Melissa Peter
    1514 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    What a lovely refreshing change to meet someone who is not your stereotypical, stuffy, old fashioned solicitor. Lesley is a warm & friendly person who speaks to you as an equal, without any of the usual patronising superiority that you tend to get used to with this profession. Met Lesley and Yasmin for the first time on Thursday to discuss Wills, done and dusted and signed by Monday. Couldn't wish for more superb and efficient service.
    Chris Bilsborough profile picture
    Chris Bilsborough
    1594 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Lesley & co helped me create my will as it was long overdue. My kids fight over literally everything, so at least now this is one thing they can’t dispute when they each inherit the rubbish I couldn’t bring myself to throw away. There was no charge as it was done for a donation to Cancer Trust, paid when my number’s up. Sorry kids (not sorry)! Fantastic service and communication throughout, would highly recommend this friendly, local business.
    Brian Hudson profile picture
    Brian Hudson
    1604 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Very friendly service here
    Tom Welch profile picture
    Tom Welch
    1749 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Lesley was amazing cant thank her enough
    Kamil Niedzwiecki profile picture
    Kamil Niedzwiecki
    1916 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Good morning, thank you very much for keeping my claim, thank you for the successful conclusion and for the commitment of Mrs. Lesley, attorney.
    Justyna1 Sz profile picture
    Justyna1 Sz
    1955 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    A very helpful and friendly team, I especially recommend Mrs Lesley - she is a competent and very helpful person
    Ermias Goitom profile picture
    Ermias Goitom
    2012 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    I heard of Marly Solicitors through a friend who highly recommend them to me. I also have had a great experience through the whole process of my claim and the communication was extremely good at all times. Thank you Lesley and Yasmin. I would 100% recommend
    Wioletta Jasinska profile picture
    Wioletta Jasinska
    2039 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Fil Lk profile picture
    Fil Lk
    2042 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Absolutely brilliant, kept updated, professional and courteous. Will definitely use again and would recommend without hesitation.
    Monika Woreta profile picture
    Monika Woreta
    2067 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Big thanks for ptofessional help and fight until the end.Nice and ptofessional service running the case from the beginning to the very end,I sincerely recommended.One more time thanks
    Tomasz Lipiec profile picture
    Tomasz Lipiec
    2068 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Very professional and helpful!! Great approach to customer. Would definitely recommend!
    Andrzej Radochonski profile picture
    Andrzej Radochonski
    2068 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Last Solicitor you will ever need. Professional and always very helpful. It didn't feel like i was just a number in their books. Thanks for all the help.
    Jake Vlogs profile picture
    Jake Vlogs
    2072 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Amazing staff very professional and helpful. They explain and help 100% of the way. Would highly recommend 5 stars!!
    debra mather profile picture
    debra mather
    2116 days ago
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Excellent service kept informed throughout friendly staff would recommend to friends and family