Walking into Morrisons is part of everyday life for millions of shoppers across the UK. From the fresh Market Street counters to the weekly shop, customers expect a clean, safe environment. Unfortunately, accidents still happen, and when they do, they can lead to painful injuries, time off work, and unexpected costs. If poor maintenance, unsafe practices, or staff negligence caused your accident, you may be eligible to file a compensation claim.
Below, we explore some of the most common types of accidents in Morrisons stores and how Marley Solicitors can help you pursue a claim.
Slip, trip and fall accidents
Spills on supermarket floors are a leading cause of injury. In Morrisons, hazards can appear around the fruit and vegetable displays, at the Market Street fish and meat counters where ice and water are used, or near self-service drink stations. Failure to promptly mop up spills can lead to customers slipping and suffering from broken bones, sprains, or head injuries.
Trips can also occur for items left in aisles, such as stock cages, cardboard boxes or misplaced promotional stands. Damaged or uneven flooring, loose mats near entrances, and poorly lit stairways between store levels can add to the risk. Stores have a duty to identify and remove these hazards quickly, and failing to do so can make them liable for resulting injuries.
Falling objects
Stacking goods too high or in an unstable manner can make tall shelving units and promotional displays dangerous. Heavy bottles, tins or multipacks can cause serious head or shoulder injuries if they tumble. In Morrisons, seasonal items such as garden equipment or bulk catering packs may be displayed above shoulder height, increasing the risk of falls if not secured properly.
If staff knock items off shelves while restocking, or if shelving is defective, the store can be held responsible for any injuries to customers.
Faulty trolleys or equipment
While most people don’t hesitate to use a trolley or basket, malfunctioning equipment can lead to serious injuries. A faulty wheel may jam or swivel unexpectedly, causing you to lose control and collide with shelving or other customers. Sharp edges, exposed screws or broken child seats in trolleys can also cause cuts and bruises.
Morrisons has a legal obligation to inspect and maintain its trolleys, baskets and store equipment. If your injury was caused by something that should have been repaired or removed, you may have a case.
Food poisoning and contaminated food
Morrisons prides itself on fresh produce and prepared meals, but mistakes in handling or storage can lead to foodborne illness. Examples include undercooked deli items, ready-to-eat meals left unrefrigerated too long, or cross-contamination between raw and cooked foods at Market Street counters.
Symptoms, such as vomiting, diarrhoea, and fever, can last for days and sometimes require hospital treatment. If you can link your illness to food purchased at Morrisons, keep all packaging, receipts and medical notes; they can be vital evidence in a compensation claim.
Allergic reactions from mislabelled products
Accurate labelling is crucial for people with allergies or intolerances. If a Morrisons product contains an undeclared allergen, or the signage at a fresh counter is wrong, a severe reaction can occur. This might involve breathing difficulties, hives, or anaphylaxis requiring emergency care.
Even if the mistake happens at a third-party concession inside Morrisons, the retailer may still be held responsible if it fails to monitor labelling or signage. Individuals suffering from an allergy should promptly seek medical attention and retain the packaging or label as proof.
Manual handling injuries
Heavy lifting is not just a risk for staff. Shoppers may be injured when trying to move large or awkward items, for example, bulk packs of soft drinks or heavy bags of pet food from the bottom shelf. Staff can also cause injury if they mishandle stock and collide with customers in aisles.
Morrisons should provide staff with proper training and ensure customers can access assistance when needed. If no help is available and you hurt yourself lifting a heavy product, that may amount to negligence on the store’s part.
Car park accidents
The store’s responsibility extends beyond the entrance. Morrisons car parks must be properly maintained and signposted. Potholes, uneven surfaces, ungritted ice, and missing directional signs can cause trips, slips, or collisions.
Poorly marked pedestrian crossings or broken lighting can also increase risks, especially during darker winter months. If your accident occurred outside but on Morrisons-managed property, you may still be able to bring a claim.
Defective products purchased in-store
Not every injury happens on site. Faulty goods bought at Morrisons, from small kitchen appliances to children’s toys, can cause burns, electric shocks or other harm at home. Under UK consumer protection law, retailers share responsibility with manufacturers for ensuring products are safe.
If you were hurt by a defective item bought at Morrisons, you may be owed compensation, even if it happened after you left.
Taking action after an accident at Morrisons
If you have suffered an injury or illness connected to Morrisons, it is important to act quickly:
- Report the incident to the store and ask for a copy of the accident book entry.
- Take photographs of the scene, the hazardous area, and your injuries if possible.
- Keep receipts, packaging and medical notes.
- Seek medical attention straight away and follow your doctor’s advice.
These steps help build a strong case and protect your rights.
How Marley Solicitors can help
Accidents in supermarkets can have long-lasting consequences, from physical pain to lost income. Marley Solicitors has experience handling claims against major retailers and can guide you through each stage of the process. We will assess your case, gather evidence and fight to secure the compensation you deserve, all while keeping things clear and stress-free.
Speak with our friendly team today to discuss your situation and find out if you have a valid personal injury claim. There is no obligation, and our advice could be the first step toward getting the support and justice you need.