Aldi’s “no frills” approach and competitive prices have made it one of the fastest-growing supermarkets in the UK. Many shoppers appreciate its speedy checkouts, efficient layouts and “Specialbuy” aisles. Yet the very things that make Aldi unique, such as rapid restocking, narrow aisles and a constant rotation of products, can also create hazards if stores are not properly managed. When safety slips, customers or even staff can be hurt, sometimes with lasting consequences.
If you have suffered an injury or illness connected to Aldi, you may be entitled to claim compensation. Below we explain the types of incidents that can occur in Aldi stores and how Marley Solicitors can support you.
Slip, trip and fall accidents
Spills or unchecked obstacles can occur due to fast-paced restocking and limited floor staff. Shoppers may encounter water or food debris around chilled cabinets or loose cardboard from unpacked boxes in the “Specialbuy” aisle. Aldi’s entrance mats, designed to cope with heavy footfall, can sometimes become bunched up or saturated on rainy days, creating additional slip risks.
Falls can result in sprains, fractures or head injuries. Stores must carry out regular floor inspections, clear hazards promptly and display visible warning signs. Failure to do so could make Aldi liable for any injuries suffered.
Faulty trolleys or equipment
Because Aldi encourages customers to bring their bags and pack quickly at the checkout, shoppers often load heavy goods straight into their trolleys. If a trolley wheel locks, wobbles, or detaches, it can cause a shopper to lose control and collide with shelves, other customers, or even the metal checkout dividers. Some stores also use stackable baskets with sharp edges or broken handles that can cut hands.
Aldi is responsible for maintaining its trolleys, baskets and in-store equipment. You may be able to claim compensation if your injury was caused by faulty equipment.
Falling objects
Aldi’s quick turnover of stock means pallets, crates and tall displays are frequently moved. Heavy boxes of tinned food or bottles can be stacked high to maximise shelf space. If these are unstable or improperly secured, they may fall and cause serious injury.
The middle aisle requires special attention, as non-food “Specialbuy” items, ranging from power tools to garden furniture, frequently accumulate above shoulder height. If these items topple onto customers during browsing, Aldi could be held responsible for failing to stack goods safely.
Manual handling injuries (staff or customers)
Although staff are trained to restock quickly, customers often pick up large or awkward items themselves. For example, bulk packs of soft drinks or large bags of dog food are frequently placed on low pallets, requiring bending or lifting. If no assistance is available and you injure your back, shoulders or wrists, this may amount to negligence.
Similarly, if staff rush to move heavy stock and bump into shoppers, Aldi may be liable for injuries caused by poor manual handling practices.
Food poisoning and contaminated food
Aldi offers a wide range of fresh produce and ready to eat meals at low prices. However, mishandling, undercooking, or storing food at the wrong temperature can result in food poisoning. Examples include cross-contamination between raw and cooked meats in chilled displays or salads left unrefrigerated for too long.
Symptoms, such as vomiting, diarrhoea, and fever, can last for days or even weeks. If you believe Aldi’s food caused your illness, keep receipts, packaging, and medical notes, as they can be crucial evidence in a claim.
Allergic reactions from mislabelled products
Accurate labelling is vital for people with allergies. If an Aldi product contains an undeclared allergen, or if signage on its bakery counter (many stores have unwrapped “Bakehouse” goods) fails to list allergens, a severe reaction could occur. This might include breathing difficulties, swelling or anaphylaxis requiring emergency treatment.
Aldi may also be liable if the error happens with a third-party brand it sells, as it still has a duty to ensure products are correctly labelled. Anyone affected should seek medical attention immediately and keep all evidence for their case.
Car park accidents
Aldi’s smaller store footprints often mean compact car parks with tight turns and high traffic at peak times. Potholes, ungritted ice and faded markings can all create risks for pedestrians and drivers. Poor lighting can make hazards harder to spot, especially on winter evenings.
If your slip, trip or collision occurred in an Aldi-managed car park, you may still be able to bring a claim against the retailer.
Defective products purchased in store
Aldi is known for its weekly “Specialbuys” featuring everything from kitchen appliances to DIY tools. While many of these items are great value, defects can and do occur. A faulty kettle, heater or power tool purchased from Aldi may cause burns, electric shocks or other injuries at home.
Under UK consumer protection law, Aldi shares responsibility with manufacturers for ensuring products are safe. If you have been harmed by a defective item bought at Aldi, you may still have a valid claim even though the incident happened after leaving the store.
Steps to take after an accident at Aldi
To protect your rights and strengthen your claim:
- Please report the incident to the store and kindly request a copy of the accident book entry.
- Take photographs of the hazard, the scene and your injuries if possible.
- Keep receipts, packaging, medical notes and any witness details.
- Seek medical treatment promptly and follow professional advice.
These actions can make a significant difference to the outcome of your case.
How Marley Solicitors can help
Being injured or made ill while shopping can be stressful and disruptive. Marley Solicitors has experience dealing with claims against major retailers, including supermarkets like Aldi. Our team can assess your case, gather evidence and handle negotiations so you can focus on recovery.
If you think Aldi’s negligence caused your injury or illness, speak with us today. Our approachable team will explain your options clearly and without pressure, helping you take the first step toward fair compensation.